MAIA Plus
Documentation for version 1.1.1
MAIA Plus 1.1.1
Choose a guide
Section titled “Choose a guide”| Reader | Start with |
|---|---|
| Administrator — configures and runs the installation | Administrator guide · Installation · Diagnostics |
| Workflow author — builds automations and graphs | Workflow engine · Node reference · Examples |
| Technician — resolves tickets in ServiceDesk Plus | Technician guide · AI actions · Reviewing results |
| Requester — raises tickets | Requester guide · Copilot for requesters |
| Integrator — calls the API or wires ServiceDesk Plus | Integrations and API · API reference |
| Anyone troubleshooting | Troubleshooting · FAQ |
First ten minutes
Section titled “First ten minutes”- Before you begin — which role you are and what must exist first.
- Diagnostics — establish what is already healthy.
- AI providers — confirm the three workload routes.
- From zero to a working automation — the shortest path to a first run.
Everything else
Section titled “Everything else”| Section | What it covers |
|---|---|
| Getting started | Prerequisites, installation, the Windows all-in-one installer, platform support |
| Concepts | Glossary, roles and scope, approvals, cost, data flow |
| Administrator guide | Every administration panel, in configuration order |
| AI and knowledge | Copilot, knowledge vault, sources, indexing and search |
| Workflow engine | Triggers, nodes, expressions, testing, failure catalogue |
| Integrations and API | Page scripts, custom triggers, credentials, endpoints |
| Operations | Upgrade and rollback, backup and restore |
| Troubleshooting | Symptom-to-cause guides and the FAQ |
Search
Section titled “Search”Use the search control in the site header on any page. It indexes every article, including code and tables.