DocumentationYour everyday work, made simpler
- Find answers faster. Search for relevant tickets and use suggestions grounded in past cases and company knowledge.
- See the bigger picture. Incident Radar helps you spot related tickets and signs of wider problems.
- Stay in control of AI. Permissions, approvals and activity history support safer use of automation.
- Navigate with less effort. Better-organized navigation, clearer settings and usability and stability improvements.
Feature availability depends on your integrations, models, data and permissions.
Workflows — from an idea to a working process
Bring AI, company knowledge and ServiceDesk Plus actions together in one clear process. Plan the steps on a visual canvas and decide when the process should take another path or ask a person for a decision.
Design the way you think
Connect steps, define conditions and process lists of items. A workflow can read a ticket, find relevant knowledge, draft a response and send it for approval.
Connect the right tools
Give an agent access to selected ServiceDesk Plus actions, knowledge sources or external tools. Choose a model suited to the task while keeping access policies in place.
Run it on your terms
Start manually, on a schedule or in response to another system, depending on configuration. Keep important decisions with people: pause at an approval step and continue after an authorized decision.
Keep the canvas organized
Easier step creation and duplication, clearer connections and a one-click Arrange graph action. Your manually saved layout does not rearrange itself when you reopen the workflow.
Test, learn and improve
Test the full process or a selected part, inspect step results and understand failures. Browse execution history and return to saved revisions. Copying and administrative import/export help you reuse proven graphs.
It may call a model and perform actions in connected systems. Choose data and scope deliberately. When moving a workflow to another instance, connect that instance’s local models, integrations and permissions.
A new deployment with fewer manual steps
The All-in-One Windows installer guides you through the application, prerequisites and ServiceDesk Plus integration. It supports local and remote SDP setups and a Baseline runtime for environments without AVX2. Complete configuration in the WebUI Setup Wizard.
Important for administrators
- Upgrading requires a restart and may apply migrations, depending on your previous version.
- Use a signed package and MAIA-MAINTENANCE. Keep the backup until the release is accepted.
- Check package links and platform availability on the downloads page. Release notes alone do not mean every artifact has been published.
A curated library of ready-made workflows is not an available feature in 1.1.0. Administrative import/export is not a public package installer.